Process

  • Wedding Stationery Products are subject to the buyers approval before being printed and sent for delivery, you will not be charged for any adjustments during this process and nothing will be sent until you are approve the design, unless no approval is given in which case after 7 working days we will complete your order based on the information provided. No refunds will be given if proof copy emails or reminders are not responded to. If you do not receive a proof copy please check you junk folder.
  • The time we need to prepare an order for delivery varies, we will keep you updated during the process and most wedding stationery orders are completed within 7 days. Greeting Cards and Non Personalised prints are completed and dispatched on the next working day. Personalised prints are dispatched in 2-3 working days

Payment & Refunds

  • Payment in full is required in advance
  • Payments are only accepted through this website via Stripe
  • Stripe keep your payment information secure. We never receive your credit card information
  • Due to the bespoke element, refunds are not accepted, please contact us though if there is a problem with your order
  • Full refunds will only be issued due to spelling errors, all other resolutions will be via replacement goods.
  • We use Royal Mail for all orders therefore orders are not able to be tracked, if you believe your order to be lost or significantly late please contact us and we will arrange a replacement.
  • This website is subject to the provisions of the Consumer Protection (Distance Selling) Regulations and specifically Regulation 13 (C). whereby customers are entitled to a 7 day cancellation period. However this does not apply where goods are personalised and made to customer specifications (exception under Regulation 13(c)). Non Personalised good can be returned within 7 days of receipt for a full refund.

Privacy

  • We will only use your delivery and billing address, and contact information to communicate with you about your order, to fulfil your order and for legal reasons (like paying taxes)
  • All information is kept on a password protected computer
  • Paper copies of invoices are kept for our own records in a locked container
  • We will never pass your details on to any third party or use your information for any other reason than to contact you about your order